Shipping policy
At Helen Mae Boutique, we're committed to delivering your orders safely and with care. We work with trusted carriers to give you a smooth, transparent delivery experience. Below you'll find our current shipping conditions.
Shipping Cost
We offer free tracked shipping on all orders within the United States. No minimum spend required.
Processing & Shipping Time
- Order processing: 1–3 business days (Monday–Friday, excluding public holidays)
- Delivery: 3–7 business days after processing
- Total: approximately 4–10 business days from the time you place your order
Orders placed before 3:00 PM ET (Monday–Friday) begin processing the same business day. Orders placed after the cut-off, on weekends, or on public holidays begin processing the next business day. Delivery estimates are not guaranteed and may occasionally be affected by weather, weekends and public holidays, or high shipping volumes.
Order Tracking
Every order ships with tracking. Once your order is dispatched, you'll receive an email with your tracking number so you can follow your package at any time. You can also use our Track Your Order page.
Shipping Destinations
We ship exclusively within the United States. We do not accept orders for delivery to addresses outside the United States. All applicable duties and taxes are included in your order total at checkout, so there are no additional charges upon delivery.
Lost or Damaged Orders
If your order arrives incomplete or damaged, contact us within 30 days of delivery at info@helenmae-boutique.com. Please include:
- Your order number
- Clear photos of the packaging (if damaged)
- A photo of the packing slip (if items are missing)
- A brief description of the issue
Please note: if the outer packaging is damaged but the product itself is in perfect condition, a replacement or refund will not be issued.
Order Marked "Delivered" but Not Received
If tracking shows "Delivered" but you haven't received your package:
- Contact the courier directly to open an investigation.
- Once you have confirmation from the carrier, forward it to us at info@helenmae-boutique.com.
Order Changes and Cancellations
Orders are processed automatically after they are placed and cannot be changed or cancelled once confirmed. If you have received your order and wish to return it, please see our Refund Policy.
Related Policies
Refund Policy · Payment Policy · Terms of Service · Privacy Policy
Contact Details
Email: info@helenmae-boutique.com
Estimated Response Time: Within 24 hours
Phone number: +31 6 44802526
Contact page: helenmae-boutique.com/pages/contact
Business Hours (Eastern Time):
Monday to Friday: 9:00 AM – 6:00 PM (ET)
Saturday and Sunday: 12:00 PM – 5:00 PM (ET)
Company name: RLT Commerce (sole proprietorship, eenmanszaak)
Trade name: Helen Mae Boutique
Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration number (KvK): 85840238
VAT: NL004155489B89
Email: info@helenmae-boutique.com