Payment Policy
At Helen Mae Boutique, we want paying for your order to be simple and secure. This policy explains which payment methods we accept, how payments are processed, and what to expect on your statement.
Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
The payment methods available to you are shown at checkout and may vary depending on your device and location.
Currency and Prices
All prices on this website are displayed and charged in U.S. dollars (USD). If your card or bank account uses a different currency, your bank or card issuer may convert the amount at its own exchange rate and may charge additional fees. We have no control over these conversions or fees. All applicable duties and taxes are included in your order total at checkout, so there are no additional charges upon delivery.
When You Are Charged
Your payment method is charged when you place your order. Your order is confirmed once your payment has been successfully processed, and you will receive a confirmation email. Because of our automated fulfillment system, orders are processed immediately after placement.
Secure Payments
All payments are processed through our secure payment provider using an encrypted connection. We do not store your full card number, expiry date, or security code on our servers, and we do not have access to them. Depending on your bank and card, you may be asked to complete an additional verification step (such as 3-D Secure) to authorize your payment.
What Appears on Your Statement
Your charge will appear on your bank or card statement as Helen Mae Boutique. If you do not recognize a charge, please check your order confirmation email or contact us at info@helenmae-boutique.com before contacting your bank, so we can help you identify it right away.
Declined or Failed Payments
If your payment is declined or fails, no order is placed and you are not charged. Please check your payment details, try another payment method, or contact your bank or card issuer. We do not have access to the reason a bank declines a payment.
Order Verification and Fraud Prevention
To keep our customers and our store safe, we may review orders and payments for security purposes. If we cannot verify an order, or we suspect fraudulent or unauthorized activity, we may cancel the order and refund your payment in full.
Pricing and Payment Errors
If a product or price was displayed incorrectly because of a typographical or technical error, we reserve the right to correct the error and to cancel the affected order. If an order is cancelled for this reason, you will receive a full refund to your original payment method.
Refunds
Approved refunds are issued to the original payment method used at checkout. Refunds are processed within 7 business days of our receiving and inspecting your return. Depending on your bank, it may take a few additional days for the funds to appear. For full details on returns and refunds, please see our Refund Policy.
Billing Questions and Unauthorized Charges
If you notice an error on your bill, a duplicate charge, or a charge you did not authorize, please contact us first at info@helenmae-boutique.com. We answer within 24 hours and will investigate and resolve the issue as quickly as possible.
Your Statutory Rights
Nothing in this policy affects any statutory rights you may have as a consumer under applicable law, including any mandatory consumer guarantees that cannot be excluded, restricted, or modified. Where local law provides you with rights beyond what is described above, those rights continue to apply.
Contact Details:
Email: info@helenmae-boutique.com
Estimated Response Time: Within 24 hours
Phone number: +31 6 44802526
Business Hours:
Monday to Friday: 9:00 AM - 6:00 PM (EST)
Saturday and Sunday: 12:00 PM - 5:00 PM (EST)
Company name: Helen Mae Boutique
Address: Purperreigerstraat 18, 2492 TD Den Haag, The Netherlands
Registration number: 85840238
VAT: NL004155489B89
Email: info@helenmae-boutique.com